Use this article to troubleshoot common issues when adding students to an event. For the core workflows, see Adding students to an event.
Common issues
- Student can't be found: confirm the student record exists and you have permission to view it.
- Student can't be added: confirm the event is active and not archived or cancelled.
- Event is full: confirm capacity settings and whether overbooking is allowed.
- Import errors: confirm the CSV format and required fields, then re-import.
Permission error when adding a learner to an LMS Event
Adding a learner to an LMS or blended Event also creates the learner's LMS credentials. That extra step has requirements of its own, beyond the permission to add learners:
- your user role needs the LMS Setup User - Edit permission
- the instance must have an active LMS Portal to receive the credentials
Check both before treating the error as an enrolment failure. The learner may already have been added to the Event: the registration is created first and it is the credential step that failed, in which case the learner appears on the Event without portal access. Once the permission or portal issue is fixed, set up the learner's portal account from their Contact record's credentials section.
Next steps
- Adding students to an event
- Add students manually
- Add students by importing a CSV
Navigation
- Adding students to an event
- Add students manually
- Add students by importing a CSV
- Add students via booking or registration
- Remove or transfer students
- Troubleshoot adding students to an event