The Languages & Translations page is available from the Communications section of the Control Panel and is used for managing the supported Languages on an instance, and the associated Communication Template Translations.
The Languages tab lists all the Languages currently active on your Administrate instance. The default Language for the instance is displayed here and can be updated using the edit menu. Only Languages listed here are available elsewhere in the system, on Events, Courses, Learning Paths, and Communication Templates.
How to add new Languages
- Click on the Add Language button
- Select the Language of choice from the list of available languages
- That's it! Your newly added language is now available throughout your Administrate Instance
You can also remove any Languages that aren’t marked as the Default using the Delete option from the edit menu. Removing a Language will also remove the Communication Template Translations associated with that Language. Adding the Language back will also restore those Translations.
The Translations tab shows a list of all Communication Templates and their current state of Translation, in relation to the available Languages. Clicking on any entry will take you to the Communication Template’s page, where you can add any missing Translations.
Determining Translations for Triggered Emails
Events, Courses, and Learning Paths
The translation logic looks at the language the Event/Course/Learning Path, (in this order of preference), is set to. If no language is set on any of them, the template default language is used.
If the Communication Template does not have a Translation available for the desired Language, the Communication Template’s Default Language is used as a fallback.
For Legacy Communication Templates, which do not have a Language associated with them, the content will be sent as before. When editing these Templates, the appropriate Language can be set for the existing content, and new Translations can be added.
On Opportunities, the desired Language is the one set as the Locale of the Company associated with the Opportunity. Similarly, if that language is not available, the default Language for the Communication Template will be used.
System Templates already had Languages assigned, though Templates of the same type are now grouped together. As before, if a customized System Template exists for the desired Language, it will be used. Any Languages without a customized System Template will receive the appropriate default Template.
For example, for LMS System communications (LMS Password Reset, for example), the desired Language is the language preference of the User, as set in the LMS.