Contacts

Contacts are the people associated with your Accounts. Contacts can attend your Events, receive communications, or be members of your staff.

You can view a list of Contacts by navigating People → Contacts, and refine results using the Filter System.

To control which Contact fields appear or are required, see Contacts – Settings.

Alternatively, search for a Contact using in the menu bar.

The Contact screen combines information about the Contact in a single place, including:

• Personal details, including LMS username
• Contact Job Roles
• Current Events and Event History
• Bookings
• Tasks and Documents
• When they’ve logged into the LMS Student Portal
• Any Achievements they have been issued

On this page

• Terminology
• Create a Contact
• Edit a Contact
• Delete a Contact
• Merge Contacts
• Credentials
• Achievements
• Accounts
• Contact Audit Logs

Terminology

Common terms include:

Create a Contact

Note: Every Contact must be associated with an Account. You typically create a Contact from the Account screen.

1. Click in the top right of the black menu bar.
2. Enter the name of the Account you want to add the Contact to.
3. Select the Account from the results.
4. In the Contacts table, click New.
5. Enter the Contact details.
6. Click Save.

Your Contact has now been created.

Edit a Contact

1. Click in the top right of the black menu bar.
2. Enter the name of the Contact you want to edit.
3. Select the Contact from the results.
4. In the Contact Details section, click Edit.
5. Edit the details as required.
6. Optional: under Options, click Move to move the Contact to a different Account, or Fill Address from Account to update the Contact’s address to match the Account.
7. Click Save.

Your Contact has now been updated.

Delete a Contact

Note: You can’t delete Contacts that have history attached, such as Event Registrations, Bookings, or open Tasks. Delete or close those dependencies first.

1. Click in the top right of the black menu bar.
2. Enter the name of the Contact you want to delete.
3. Select the Contact from the results.
4. In the Contact Details section, click Options, then Delete.

Your Contact has now been deleted.

If you need to restore a Contact and you have access, visit the Contact URL directly, then use Restore Contact.

Merge Contacts

If duplicate Contacts exist, you may need to combine them so their information and history are stored in one place.

If one Contact has no dependencies, you can delete it. If both have history, use the Potential Contact Duplicates tool. Super User access is required.

Credentials

From this section, you can:

• set up credentials for a student to access the student portal
• edit the account username
• send a password reset email
• remove credentials
• block access to the portal

Block Access

If you want to block a student’s access to the portal:

1. Click the ellipsis in the Credentials table.
2. Click Block Access.
3. When prompted, click OK to confirm.
4. The student will no longer be able to access the portal.

Restore Access

To restore access, select Restore Access in the Credentials table.

Remove Credentials

If you want to remove a student’s credentials without blocking access:

1. Click the ellipsis in the Credentials table.
2. Click Remove Credentials.
3. When prompted, click OK to confirm.
4. The student’s credentials will be removed.

After removing credentials, an admin can set up new credentials for the student. If your instance supports self-registration, the student may also be able to set up their own credentials.

Achievements

A Contact can be issued an achievement to track successful completion or participation in an Event, a professional certification, or another learning milestone.

Achievements include:

• Validity: Active, Expired, or Revoked
• Name: The type of achievement issued
• Number: A unique identifier
• Issued At: When the achievement was issued
• Expires At: When it expires, if applicable
• Issued By: The Event or Learning Path that issued it, if generated automatically
• Brand: Where the learner can view the achievement
• Documentation: Supporting files, often a PDF or image such as a certificate

Reissuing Certificates

To reissue certificates, find the related Achievement, click the ellipsis on the right, then select Refresh Documents.

Accounts

You can associate a single Contact with multiple Accounts to better track training progress, interactions, and sales across different contexts while maintaining a unified Contact record.

The Accounts list shows all Accounts the Contact is linked to. A primary Account pill indicates the root Account.

• Assign a Contact to multiple Accounts: click Add Account to create additional associations
• Change primary Account: from the kebab menu, select Make Primary
• Contacts on lists: Contacts appear on Contact lists for every associated Account
• Primary Contact: you can mark a Contact as a Primary Contact on any Account they belong to
• Active vs inactive Accounts: inactive Accounts were relevant in the past but are not tied to current activity
• Remove association: use Delete to remove the Contact association from an Account

Contact Audit Logs

To view changes made to a Contact, click Options and select Contact History.

The audit log shows:

• when the change occurred
• which field changed
• who changed it
• whether the change was manual or via an integration/API

If a field is blank, no value was entered, or no value existed previously.