LMS Expiry Triggers

LMS Expiry triggers let you automatically send communications to learners on eLearning events based on their LMS access expiry date.

These triggers are useful when you want to remind learners that access is about to expire, notify them on the expiry date, or follow up after access has ended.

How LMS Expiry triggers work

An LMS Expiry trigger evaluates each learner against their individual LMS access expiry date for the event. When the configured offset is reached, the trigger becomes eligible to send.

This makes LMS Expiry triggers different from standard date-based event triggers, because the timing is based on each learner’s access expiry rather than only the event start or end date.

Supported targets

LMS Expiry triggers can be configured for the following targets:

• All events
• Course
• Single event

Before you start

Before creating an LMS Expiry trigger, make sure:

• The communication template has been created.
• The target audience is clear.
• The event is an eLearning event.
• The event has an LMS access duration configured where needed.

Create an LMS Expiry trigger

1. Go to Control Panel > Triggers.
2. Create a new trigger.
3. Choose LMS Expiry as the trigger type.
4. Select the target scope, such as all events, a course, or a single event.
5. Choose the audience and attach the communication template.
6. Set the offset from the learner’s LMS expiry date.
7. Choose whether to limit sending to learners who do not yet have a Pass or Fail result.
8. Save the trigger.

Set the access expiry on an event

To use LMS Expiry timing effectively, make sure the event has an access duration configured.

1. Open the event.
2. Find the Access duration field.
3. Enter the number of days learners should retain access.

For example, if the access duration is set to 30 days, a learner’s access expires 30 days after they are registered on the event.

Use the Pass/Fail filter

LMS Expiry triggers can optionally check a learner’s achievement status before sending.

If you enable Only students without a Pass or Fail Result, the trigger will send only to learners who do not yet have a PASS or FAIL result recorded on the event.

This is useful when you want to remind learners who have not yet completed the work, while avoiding unnecessary communications to learners who have already finished.

If you do not enable this option, the trigger can send to any learner on the event when the configured expiry offset is reached.

How the offset works

LMS Expiry triggers include an additional offset field. This offset is calculated from the learner’s LMS access expiry date.

• Use a negative or pre-expiry offset when you want to warn learners before access ends.
• Use the expiry date itself when you want to notify learners that access has ended.
• Use a post-expiry offset when you want to follow up after access is no longer available.

Training Pass consideration

If a learner registers for the LMS event using a Training Pass, the learner’s LMS expiry date is determined by the Training Pass expiry rather than the event access duration.

In that situation, the learner continues to have access for as long as the Training Pass remains active.

When to use LMS Expiry triggers

• Remind learners that access to eLearning content is about to expire.
• Prompt learners who have not yet completed training.
• Notify learners when access has expired.
• Follow up with learners after their expiry date has passed.

Test before enabling automatic sending

As with other trigger types, start in manual mode first and validate that:

• The correct learners are included.
• The expiry date logic behaves as expected.
• The Pass/Fail filter produces the intended audience.
• The template content is correct.

Related guides

• Triggers
• Creating and Managing Triggers
• Trigger Schedule and Delivery Timing
• Trigger Logs and Monitoring
• Achievements for events