Sending addresses define the “from” details used in Administrate communications. Configure at least one email sending address (and an SMS sending number, if you plan to send text messages) before using Triggers.
In this article:
Overview
Sending addresses support both Email and SMS. In the Control Panel, use the tabs to switch between email sending addresses and SMS sending numbers.
Email sending addresses
Email sending addresses are the email addresses your recipients see messages coming from (for example, training@yourcompany.com). These are typically addresses on your organization’s domain.
Twilio SendGrid setup
We use Twilio SendGrid to deliver automated and ad hoc emails on your behalf. Setting this up lets us:
- Authenticate your domain(s) in SendGrid
- Make your emails appear as if they were sent directly from your own email server (not from Administrate or SendGrid)
- Reduce the likelihood that your emails are blocked by spam filters, using authentication methods such as SPF and DKIM
When you're ready to set this up:
- Request this with Administrate Support: support@getadministrate.com and identify the:
- Domain(s) you will be using for sending addresses to send emails from Administrate
- Domain Name Server (DNS) host you use for the above domain(s)
Requirements and validation
- You must validate an email sending address before it can be used.
- Email sending addresses can’t be deleted once created, and the email address itself can’t be changed—double-check spelling before saving.
- If you need to retire an address, rename it (for example, Do not use) so it’s clearly excluded from future use.
Add an email sending address
- Go to Communications and open Sending Addresses.
- On the Email tab, select Add.
- In Name, enter the display name recipients will see as the sender.
- In Address, enter the email address to send from.
- Select Save.
Validate an email sending address
After saving, Administrate sends a verification email to the address you added. Open the email and follow the verification link, then return to Sending Addresses and confirm the address shows as verified.
- If you don’t see the verification email, check spam/junk folders and allow email from support@getadministrate.com.
SMS sending numbers
SMS sending numbers are used to send text messages from Administrate to contacts who have a valid mobile number on their record.
Mobile number format requirement
To send SMS successfully, the contact’s Mobile field must be in international format (E.164), including a leading + and country code.
- US example: 8887776666 becomes +18887776666
- UK example: 07777888999 becomes +447777888999
Add an SMS sending number
Administrate uses Twilio Programmable Messaging as its SMS delivery provider.
To establish an SMS number:
- Review Twilio's SMS guidelines for your country.
- Click the country you want the SMS number to originate from
- Review the updated requirement information that applies to your country
- Reach out to support@getadministrate.com to initiate Twilio SMS integration in your instance.
- Support will provide you with an application form to fill out and return
- Once returned, Support will submit the application to Twilio
- Successful registration typically takes two weeks
Note: Administrate does not support:
- Number porting
- Short codes
- RCS
Additional information: What to know before sending international SMS messages
If you use alphanumeric sender IDs for the friendly name, confirm destination-country support and restrictions in your SMS provider guidance. For more information on country phone number regulatory requirements, please see:
- https://www.twilio.com/en-us/guidelines/regulatory
Sending SMS to Singaporean phone numbers
Singapore requires additional registration for some business SMS use cases. If you need to send SMS to Singaporean numbers, contact Support to help you set up the required sender ID/registration for your account.