Community

Editing Communication Triggers


Completed

Comments

6 comments

  • Official comment
    Avatar
    Susie Boyer

    I'm pleased to let everyone know that we have been working on with Communication Triggers.
     
    It's now possible to add and remove Courses on existing Communication Triggers.
     
    Please review our documentation here for how you can add, remove Courses and even see the audit of changes.

    Thank you to everyone who voted and commented for this idea!  Please keep on posting!

    Comment actions Permalink
  • Avatar
    Almond, Paul

    Hi Rosie,

    We experienced the same issue. Our solution in end was to create an On Registration trigger and a reminder trigger (say 7 days before) for each course we have scheduled. This meant that when we added new courses or closed courses down we could have the control we required.

    If you have a load of courses this can be a pain to setup. If you have use of the API you can automate this task much quicker.

    Moving forward I would like the triggers to have the flexibility to update but based on the way it stores the history of communications I wonder if that would be possible without having to rebuild the entire trigger system.

    Hope this helps in some way!

    0
    Comment actions Permalink
  • Avatar
    Holness, Tom

    Would also like this, at least to a limited extent - mostly so when we add new courses, we can add those courses to existing templates.

    Same would also apply to new locations/regions if these were changed to multi-selection boxes (like the course selector box is).

    0
    Comment actions Permalink
  • Avatar
    Brian Søgaard

    Agree - at least add the possibility of editing a trigger so that it's possible to add a new course.

    0
    Comment actions Permalink
  • Avatar
    Matt Taylor

    Absolutely agree with this - As Brian mentions, adding/removing a course to/from triggers would save a lot of time and duplication.

    0
    Comment actions Permalink
  • Avatar
    Gemma Renfrey

    totally agree! we're constantly adding and removing courses but the existing trigger template doesn't need altering so just want to add to the existing trigger without having to create a new one.

    Also, adding the course codes to the selection list, and removing archived courses from the selection list, would make creating a trigger with a course target so much easier!

    0
    Comment actions Permalink

Please sign in to leave a comment.