Improvement of Webhook Failures Details
Currently on Webhook Failures, there is no way to see the Event, Course or Account the error is associated with. They just give object IDs which mean nothing to me.
Via a ticket I was told the IDs are Base64 encoded and given a website where I can decode. That just gives me another ID for the say the Event: 4807... but that's the "behind the scenes" ID, not the actual Event ID.
Strangely, on our MS Teams integration Webhook failures the Event Details and Instructor are listed in the Webhook details. So why can't all Webhook failures have this?
If you look at our webhook "Sync with MS Teams - Service email" you will see it gives ALL the details, which is so helpful. This detail or at least some of it should be on the others.
It's a huge time waster and quite annoying trying to figure out the Event or Account etc now.
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What also might be nice is to be able to see what attempt the Webhook Failure is. The system tries 3 times to send. When I have several in a row, I don't know if it's actually "failed" or just that first or second attempt failed.
For example, these three came in at about the same time:
Did it actually fail, or are they different Contact Records? -
Hi Robin - that ID is just the payload it was sending to your webhook so presumably you only asked for the ID to be sent to your receiving end.
You can see it in the Teams integration webhook, because that sends more information out.
It would depend on what your receiving system is doing, but if you change the webhook setup so it includes the course title and date (or account name, etc), then you'd see that information in the logs as well.
Tom
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Hi Tim,
I submitted a ticket for something related and Tucker did explain to me that we can change the Webhook information provided. So am going to work on that.
I also believe they are going to look into only receiving emails when the webhook actually fails on the third try.Thanks
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