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Visibility to all Bounced/Dropped emails


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12 comments

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    Amie Allen

    I would like to echo this is a critical issue, it is SOP to be aware when an email is bounced from any email client. Students are expecting this information asap. How can we know if they have received it or not? We cannot be waiting 5 minutes to watch a trigger and see if it bounces. We also cannot spend time going back to check. .

    Can a Systems Email be created to notify of a bounced email as soon as it occurs?

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    Woodrow, Lindsey

    Brilliant idea - you're absolutely right. This is needed.

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    Sandi Mulder

    I fully agree with this and definately needed

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    Gemma Renfrey

    I would agree with this. We don't have time to go back and check event triggers to make sure everything sent ok.

    This applies to manual event emails and the sending of certificates too - we need to know if they are not being received.

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    Holness, Tom

    Totally agree

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    Rosie Jackson

    Has Administrate acknowledged this suggestion?  It is critical for us too.

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    Troy Michels

    We're certainly reading these, we see this one is climbing the list now with 10 votes.  While we haven't come up with a quick win for this we are still discussing options. Thanks for keeping the suggestions coming!

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    Wheeler, Tammie

    I too have the same issue.  I do not have time to keep checking to see if an email has not been sent due to bounce or any other issue.  Would be nice to have a list that could be checked on a daily basis or some other notification system in place.  It is critical for us.  Thank you.

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    Starkey, Carol

    Agree, this is important for us. We need to know if our customers do not get the information in a timely/easy manner.

    Thanks

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    Heather Negus

    I've just started using Administrate recently and had been searching for the list of bounced emails to deal with, as this is what we did on systems I've used in the past. It would be a great new feature for Administrate that would save us time and improve the quality of service to our customers. Thank you.

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    Alison Cleland

    I agree with the above. It is far too time consuming to go and look through either the event or trigger. We have hundreds of students on any 1 trigger at a time. Having this information in the form of a report would be easier to read and to action any that have not sent. Being able to see communications that have not sent to a customer is vital to us as a training provider. 

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    Aishling Madigan

    I agree that this is vital and for ad hoc emails in addition to manual & automatic triggers. For triggers, it is not practical to have to go in and check the logs. For ad hoc emails (and possibly Certificates), there is no way of knowing if they have bounced. It is essential that we know if customers haven't received communications from us. 

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