Visibility to all Bounced/Dropped emails

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Janice Sawle

October 26, 2016 13:18

We have lots of Automated and Manual Triggers set up. Sometimes, the email status appear as bounced/dropped. We don't have visibility to this in the form of Reports or as a list. The only way of checking this is by going to the event/trigger and checking the status for all students. This is very time consuming and includes so much of manual work.

If the Trigger email status can be introduced to Reporting Engine or if we have visibility to all bounced/dropped email in one list, it will be great to check it on a daily basis and re-send the emails.

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  Amie Allen May 19, 2017 17:27

  I would like to echo this is a critical issue, it is SOP to be aware when an email is bounced from any email client. Students are expecting this information asap. How can we know if they have received it or not? We cannot be waiting 5 minutes to watch a trigger and see if it bounces. We also cannot spend time going back to check. .

  Can a Systems Email be created to notify of a bounced email as soon as it occurs?

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  Woodrow, Lindsey May 19, 2017 18:12

  Brilliant idea - you're absolutely right. This is needed.

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  Sandi Mulder August 24, 2017 19:41

  I fully agree with this and definately needed

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  Gemma Renfrey August 25, 2017 08:30

  I would agree with this. We don't have time to go back and check event triggers to make sure everything sent ok.

  This applies to manual event emails and the sending of certificates too - we need to know if they are not being received.

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  Holness, Tom August 30, 2017 11:19

  Totally agree

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  Rosie Jackson September 14, 2017 12:55

  Has Administrate acknowledged this suggestion?  It is critical for us too.

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  Troy Michels September 14, 2017 20:15

  We're certainly reading these, we see this one is climbing the list now with 10 votes.  While we haven't come up with a quick win for this we are still discussing options. Thanks for keeping the suggestions coming!

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  Wheeler, Tammie April 02, 2018 12:04

  I too have the same issue.  I do not have time to keep checking to see if an email has not been sent due to bounce or any other issue.  Would be nice to have a list that could be checked on a daily basis or some other notification system in place.  It is critical for us.  Thank you.

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  Starkey, Carol May 16, 2018 13:08

  Agree, this is important for us. We need to know if our customers do not get the information in a timely/easy manner.

  Thanks

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  Heather Negus May 16, 2018 14:14

  I've just started using Administrate recently and had been searching for the list of bounced emails to deal with, as this is what we did on systems I've used in the past. It would be a great new feature for Administrate that would save us time and improve the quality of service to our customers. Thank you.

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  Alison Cleland May 16, 2019 10:13

  I agree with the above. It is far too time consuming to go and look through either the event or trigger. We have hundreds of students on any 1 trigger at a time. Having this information in the form of a report would be easier to read and to action any that have not sent. Being able to see communications that have not sent to a customer is vital to us as a training provider. 

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  Aishling Madigan July 06, 2021 10:49

  I agree that this is vital and for ad hoc emails in addition to manual & automatic triggers. For triggers, it is not practical to have to go in and check the logs. For ad hoc emails (and possibly Certificates), there is no way of knowing if they have bounced. It is essential that we know if customers haven't received communications from us. 

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