Use Contact's Email 1 and Email 2 field in Communication Triggers

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Lesley Millar

April 12, 2016 07:09

As a business who generates a lot of reminder emails from Administrate, it would be useful if they could go to home and work emails in the Contact, utilising both Email 1 and Email 2 fields.

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  Brad Johnson April 12, 2016 10:57

  Many people provide both work and personal email addresses.  We don't always know which one they use most often or will get the best response.  Exposing email 2 in addition to email 1 would be a big help.  We would like the option of sending to both emails using the same trigger.  

  Thanks

  Brad

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  Woodrow, Lindsey April 12, 2016 11:03

  This would be of great benefit to us too as our students provide both personal and business email addresses. Thank you.

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  Julie Skett April 12, 2016 11:18

  This is a very sensible addition. We are currently using the email 2 for the 'bookers' email as sometimes we don't have a personal address and we need at least some way to communicate since the warning for duplicates emails exists, and more importantly there still isn't a way to book a named delegate on with a booking contact, its still either/or and not both which it really should be.

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  Woodrow, Lindsey April 12, 2016 11:25

  Oh crikey Julie - being new to using this system and now starting to add our IHT events to the system, I hadn't realised if you added a Booker Contact you can't add named delegates....

  How do you get around that with your communication triggers when using 'Booking Contact' to send key event details/request to the booker vs. notifying the instructors who's attending?

  Thanks,

  Lindsey  

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  Loki March 14, 2017 13:43

  FAO Product Team: this was also recently raised in another Idea, of which has since been closed and the customers been asked to partake in this particular Idea (with more votes).

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  Kwan Choo, Sim March 23, 2017 09:58

  The best is can have options to include both email 1 and email 2 in communication trigger. Otherwise email 2 will not be useful. 

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  Iain Galston March 29, 2017 08:11

  I have found that sometimes clients give their personal email for email 2 and if they change jobs we still have contact, but if triggers don't go to email 1 and 2 then we have lost that client!

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  Yardas, Carisa May 04, 2017 23:05

  It would also be helpful if we could choose both email fields - we frequently have trainees with an assistant who manages their calendar, and this would make it easier to include them on joining instructions and follow up messages.

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  Troy Michels June 06, 2017 19:25

  We're looking into this one now.  We've noticed that 2 separate issues were intertwined here.  

  1) There is a request to use the primary email field as a merge field.  

  This is pretty straight forward, and we're looking into adding that now.

  2) Being able to send communication triggers to an alternate email on a contact, or to several emails on a contact.  

  This will take a bit more design and thought, but we're looking at it to see what we can do.

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  Troy Michels June 12, 2017 17:21

  The first item above has been released today, to allow the primary email field to be used as a merge field.  I'll leave this idea open to focus on the second item, being able to send communication triggers to email addresses on a contact record other than the primary.

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  Gemma Renfrey June 13, 2017 08:16

  Being able to send event emails/communication triggers both Email 1 and Email 2 would  be really useful, for all of the reasons listed in different comments above!

  For us it probably isn't a 'need to have' but would be a really good 'nice to have'!

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  Verbeek, Indah August 23, 2017 13:29

  I like to think it is a Email1 and/or Email 2. I agree it is a 'nice to have' as I'm currently sending emails with a workaround. I think it is mentioned before but we actually come across it quite often as we deal with a reseller/end user or another 2nd party who wants either to forward the emails themselves or at least want to know about it.

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