Please consider adding a facility for ‘read receipts’. Read receipts are essential for all aspects of communications with clients, suppliers and instructors.
Proving that an e-mail has been sent is not the same as being able to prove that an e-mail has been received and read. All too often IT problems can occur, so relying on the fact that an e-mail has been sent is not enough. Without read receipts it is all too easy for the person that you are communicating with to claim that they haven’t received the e-mail. A read receipt facility would overcome this and would have particular benefits when applied to booking confirmations and invoicing.
I am concerned that the absence of this facility means that we are going to have to revise current practice, adding in additional tasks rather than streaming our practice.
Please give this some consideration as it has potential benefits for all of your customers.
Post is closed for comments.