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Read Receipts:


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    John Peebles

    Hi Emma - good points on the read receipts.  One things many don't realise, however, is that they're not very reliable - for example, my Outlook client blocks them by default, and even when not blocking them, most email clients ask a user if they want to send a read receipt.  I'm wondering if maybe providing some additional detail on whether the email was received might be just as good?  

    Short term: If you're monitoring the email address from which you're sending the receipts, you should at least be aware of any bounces.

    Longer term: We'll have a think about whether we can incorporate some "Mailchimp-like" way of showing that the email was opened, for example, which should help function just like a read receipt, but be a bit more reliable.

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    John Peebles

    Just an update on this item - we've progressed quite a bit since my last update.  We're currently beta testing email delivery that includes both a "delivered" and "read" status.  The delivered status is more or less foolproof (although the email could still have been sent to a spam folder).   The "read" status is about as good as you can get practically speaking, but can still be defeated by the user if they're technically savvy.  We hope to begin rolling this feature out in the next 2 months, thanks for your patience!

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    Adam

    Hi All,

    We're please to save that this request is now possible using our Communication Triggers.  You can track when a person has received, opened and clicked an email as well as if the email has bounced.

    You can read more about it here:  http://www.getadministrate.com/blog/automate-your-communications-with-administrate/

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