Read Receipts:
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Read Receipts:
Please consider adding a facility for ‘read receipts’. Read receipts are essential for all aspects of communications with clients, suppliers and instructors.
Proving that an e-mail has been sent is not the same as being able to prove that an e-mail has been received and read. All too often IT problems can occur, so relying on the fact that an e-mail has been sent is not enough. Without read receipts it is all too easy for the person that you are communicating with to claim that they haven’t received the e-mail. A read receipt facility would overcome this and would have particular benefits when applied to booking confirmations and invoicing.
I am concerned that the absence of this facility means that we are going to have to revise current practice, adding in additional tasks rather than streaming our practice.
Please give this some consideration as it has potential benefits for all of your customers.
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Hi Emma - good points on the read receipts. One things many don't realise, however, is that they're not very reliable - for example, my Outlook client blocks them by default, and even when not blocking them, most email clients ask a user if they want to send a read receipt. I'm wondering if maybe providing some additional detail on whether the email was received might be just as good?
Short term: If you're monitoring the email address from which you're sending the receipts, you should at least be aware of any bounces.
Longer term: We'll have a think about whether we can incorporate some "Mailchimp-like" way of showing that the email was opened, for example, which should help function just like a read receipt, but be a bit more reliable.
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Just an update on this item - we've progressed quite a bit since my last update. We're currently beta testing email delivery that includes both a "delivered" and "read" status. The delivered status is more or less foolproof (although the email could still have been sent to a spam folder). The "read" status is about as good as you can get practically speaking, but can still be defeated by the user if they're technically savvy. We hope to begin rolling this feature out in the next 2 months, thanks for your patience!
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Hi All,
We're please to save that this request is now possible using our Communication Triggers. You can track when a person has received, opened and clicked an email as well as if the email has bounced.
You can read more about it here: http://www.getadministrate.com/blog/automate-your-communications-with-administrate/
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