Mass data changes
The ability to change a field to a given value for more than one record at the same time i.e. filter all accounts where town equals Pencoed and then have the ability to change the County field to Bridgend for all records.
You can do this on most good CRM software to allow superior data cleansing. (We used to do this on Sage ACT)
This, I believe, would be a step forward for all of your current and future clients.
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