Conversion killer for LMS event registration

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Anja Vandendriessche

December 19, 2023 07:59

We've created following LMS event:
https://cga.administrateapp.com/beta#/events/events/48682#setup

In the event list widget, https://www.colruytgroupacademy.be/nl/aanbod/de-impact-van-levensstijl-op-diabetes-type-2-online-cursus/?query=diabetes, you'll see that the 'Date' column displays the text 'Bij inschrijving'. This means that the customer can start the learning traject the moment that they register themselves onto the event.

However, when the customer clicks on the 'Book now' button, in the 'Add to cart' popup timing refers to the LMS event start date.

Initially, this event had event start date 7th November '23 (when it was created). So, customers were thinking that they already lost more than 1 month of access time when they registered this week.

The workaround that I proposed is to daily update the LMS event start date, but that is not the most effective way to work.

Do you have other thoughts?

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• Official comment

  

  Hisham Arnaout December 28, 2023 12:08

  Hello Anja, thank you for reaching out and sharing your feedback.

  If your LMS event is ongoing, it's best not to set an end date. Instead, use the Access Duration Offset to automatically end-user access after a certain time from registration. Or, just leave it empty for unlimited access until you deactivate the event. Both these options would then display an 'Upon Enrollment' text instead of a date in the selection option.

  Hope this works.

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  Anja Vandendriessche January 08, 2024 14:35

  Hi Hisham,

   

  Not filling in the LMS End date does it.

  I asked support if they can remove the LMS End date for that one event. It seems once filled in, you can't remove it.

  Thanks for your feedback.

  Anja

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  Anja Vandendriessche February 19, 2024 09:32

  Hi Hisham,

   

  Your proposed action fixed the issue in the 'Add to cart' modal screen, however in the cart itself it still displays the event start date -> is this something that can be fixed?

  Anja

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