Triggers - Minutes or Hours Prior to Event

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Robin Van Brunt

July 11, 2023 14:20

We would like to have the ability to have a trigger set to 30 minutes or even 1 hour prior to an event.  Currently it is only by days.  We have admins that would like to send a reminder email 30 minutes prior to the event start for virtual courses. 

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• Official comment

  

  Gilles Benyon-Bell November 07, 2023 16:47

  Hi folks,

  Thanks for the suggestions. We are not planning to address this in the short term, however we'll keep the comments and voting section open and refer back to it at a later date.

  Thanks

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  Matt Taylor July 24, 2023 13:02

  I'd love this - we currently have triggers that fire on the day of an event starting for instance, which are generally sent around 1:40am as standard, which we'd like to appear in delegate inboxes at better times (say when they're actually sat in the classroom)

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  Liz Quinn October 20, 2023 16:10

  We would love this as well, as now we have to send email reminders manually to our students that do not show up for class because there is no way to schedule them. 

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  Matt Taylor October 27, 2023 13:28

  Liz Quinn same here - scheduled email times seem to vary, with some going around 1am and others coming after 9am. Or classroom events start at 9.30, so a reminder being sent after 9am isn't helpful. 

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  Hisham Arnaout June 10, 2025 15:37

  Hey folks,

  Thanks for your feedback. This feature is now live. You can now:

  • Set Triggers using hours, days, or a combination (e.g., 1 day and 2 hours before)
  • View precise timing details like "2 hours before the event" or "Jun 8th at 8:00 am" in the Event Communications tab.
  • Clone Existing Triggers to save setup time
  • Continue using all existing day-based Triggers without disruption

  For details, see our documentation.

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  Matt Taylor June 11, 2025 07:32 (Edited June 11, 2025 08:01)

  Hey Hisham, I note that it isn't possible to edit existing triggers to take advantage of the new functionality. I have duplicated a few to set a time on them, archiving the old one, but it'd be helpful if it was possible to adjust the presets on existing triggers rather than copying all of them. 
  
  The default for scheduled daily triggers is 12:00, but we've found there's quite a variance in when they're being received: I have one today which arrived at 1:43, and a colleague had one the other day that arrived early (23:45), which then meant that the report attached wasn't accurate.
  
  I'm raising a ticket to support about this now to be safe. 

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