Trigger Option: Do not send for events in past
Deferred
Currently there is no way in a trigger to indicate not to send if the Event start date (or end date) is in the past. We have situations where we add a student into an Event after it occurred and don't want them getting our "You have been approved to attend" email, since they already have done so.
There are some other cases where we wouldn't want emails to be sent for past events. It would be great to have an option in the trigger to have better control. Such as "Send for Past events", Y/N or "Send for Future Events Only", something like that.
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Official comment
Hi Robin,
Thanks for your suggestion. Unfortunately, this is not something on our radar and is not planned to be in the next 12 months. If anything changes on that front, we’ll be sure to let you know on this post.
There are however a couple of options to employ a workflow where you manually disable a trigger or stop an automatic trigger from sending:
- Manually Disable Trigger - Navigate to the trigger, disable it and save. Then navigate to the event and add the students. Return to the trigger and enable it.
- Stop an Automatic Trigger - This involves adding a student to the event and right away navigating to the communications tab of the student table on the outline of the event. On registration, triggers will send every 5 minutes. For the newly added student, you will notice for the trigger status it will show "Not Yet Processed" for the student you just added. Click this status and this will change the status to "Hold", which effectively prevents the trigger from being sent to that student. You would have to make sure to not let too much time elapse between these two steps.
We suggest discussing these options more with your CSM.
Comments have now been closed on this, however it still remains open to voting from other organizations.
Many thanks.
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