Refunds: Refunds should be automatically processed when an event/student is cancelled

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Sudeep Dutta

April 04, 2023 10:37

When an event/student is cancelled in Administrate then an automatic refund should be processed.

Currently an administrator needs to manually process the refund which is time consuming.

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• Official comment

  

  Gilles Benyon-Bell May 17, 2023 12:24

  Hi Sudeep,

  This is intended functionality. This way it allows you to decide wether a refund is necessary or just a credit note. Many of our customers have integrations set up with their financial systems so when they create the refund it flows through to accounting.

  If your organization does automatic refunds every time a student is cancelled, you could build this using the API. If you'd like to explore this more, please reach out to support or your CSM.

  Many thanks

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