- Logging in to the TMS
All customers are issued a live production "instance" of Administrate when subscribing to our services, containing your organization's data, files, and customized settings.
You'll be able to recognize your instance by looking in your browser's URL bar for either <subdomain>.administrateapp.com or a customized URL if you have signed up for a Vanity Domain (Custom Domain Name). You can log in by going directly to this URL.
Depending on your plan, data segmentation needs, role, and the projects you may have in flight with our Professional Services team, you may have been issued multiple instances to split your data by business units or for testing purposes.
Logging in to the TMS
When logging into the TMS, you will follow the login flow as outlined below.
The first time you log into your Administrate Instance, you will be asked for your Username or Email.
When you click Continue, you will be asked to input your password to finalize the login process.
If you have forgotten your password, then you can select the Forgot Password link and it will email you a link if you are a User of the TMS. If you do not receive an email, please check you have sent the email to the email address that is registered to that User.
Make sure you are setting your bookmarks correctly. Please ensure that your bookmark is set to your Administrate Instance (<subdomain>.administrateapp.com) or a customized URL if you have signed up for a Vanity Domain to ensure you are taken to the correct login page.
If you are using a Password Manager, you will notice that it can have some trouble identifying the page you are trying to access as you are being redirected to https://identity.getadministrate.com/ to complete the login flow. You can still use the Password Manager to securely store your passwords but they may not prepopulate the Username or Password fields when trying to log into the TMS.
An Important Note for Users Who Log in from GetAdministrate.com
Update your bookmarks!
Some of our longest-standing customers have become accustomed to using login.getadministrate.com to log in to their live instances, but with our growing number of accounts, this path is now limited to this Support portal. Instead, please log in by going directly to your assigned instance. Logging in directly to the URL of your instance will ensure that you're directed to the correct live one every time.
If you have trouble identifying the correct URL, our support or account management teams will be happy to assist!