What is it?

SurveyMonkey is the world’s leading provider of web-based survey solutions for gathering the insights required to make more informed decisions. With our integration you can synchronise your SurveyMonkey surveys with your classes in Administrate, meaning you can customise and save time on feedback sending and response management. Understand what students think of your course, measure instructor performance and get insight into how to continuously improve your offerings.

With this integration you’ll be able to:

• associate a SurveyMonkey survey to a Course Template / Event;
• email the SurveyMonkey survey to students for them to fill in online;
• share a link to the survey in order to collect anonymous responses;
• view individual SurveyMonkey responses within Administrate.

Supported SurveyMonkey Question Types:

• Single choice (vertical, horizontal, menu)
• Open-ended (single, multi, numerical, essay)
• Multiple choice (vertical)
• Matrix (weighted answers only), demographic datetime and presentation questions
• Using results from SurveyMonkey surveys in the Administrate Reporting Engine*

* You’ll be also able to view the responses for past surveys associated with an Event directly from your Event Feedback section. In addition, there is also the Analytic Tools on SurveyMonkey to report on your responses.

Currently Unsupported:

• multiple SurveyMonkey accounts

Please see the documentation for Survey Monkey Feedback for more information on how surveys work once you’ve completed the integration.

How do I integrate Administrate with SurveyMonkey?

In the SurveyMonkey setting in the Integrations panel in the Control Panel:

1. Click Activate to start the authorisation process

2. Follow the on-screen instructions by SurveyMonkey

3. You’ll be notified that the SurveyMonkey Integration will have been successfully set up

   

   Once your SurveyMonkey Integration is successful, you can start assigning surveys to Courses and Events

Procedure

1. Assign SurveyMonkey as the "Survey Type" in your Course Templates.
   
   
   
2. Identify the default survey associated with the Course under the "Feedback Survey" header.
   *Though only one can be "Selected" as the default for the course, you can select as many additional surveys as you wish to release on the event, select them to make them Selected, and then release them.
   
   
   
3. Release SurveyMonkey surveys associated with your training events. This can be done:
   • Automatically via a communication template and associated trigger:
     • Communication template audience = SurveyMonkey respondents
     • Communication template merge field = Survey Link; this supplies a hyperlink for students and takes them to the Active survey on the event when the trigger fires 
     • Add a link to SurveyMonkey's privacy page to ensure your emails don't get trapped by SurveyMonkey's spam filter. Below is an example of what you might need to add to your templates in HTML format:
       <p>This feedback survey was delivered using Survey Monkey. To see how Survey Monkey treats the use of personal information and data view the <a href="[PrivacyLink]"> Survey Monkey Privacy Basics Pages.</a></p>
   • Manually from the event; the dialogue exists at the bottom of the student's tab:
     
     
     • You can add additional surveys for manual or triggered release using the "Select Survey" button and selecting the desired survey. This makes the selected survey "Selected".
       
       
       
     • Manually release the Selected survey by clicking the green "Send" button and completing the Send Survey dialogue:
       
       
       • Note that you can gain Anonymous surveys from your students by copying the Link and emailing it to your students. Anonymous results still populate the Administrate reporting engine. 
4. View survey results one of three ways:
   1. Using the "View" hyperlink next on any student line marked "Responded":
      
      
      This gains you the output for the single respondent.
      
      
      
   2. Using the Administrate reporting engine using the "Survey Monkey Answers" entity. Common column outputs include event name and id, student name, question ID, question, and answer, and filtering on a course or category can give you an overall view of responses on all the events under that course or category:
      
      
      
   3. Using the SurveyMonkey web interface:
      

How do I disable the SurveyMonkey Integration?

If you wish to do this for any reason, in the SurveyMonkey Integration Setting, set Enabled to No and Save. This will revert your Feedback back to Administrate’s system.

You can switch the SurveyMonkey on or off at any time.